Question 1

How quickly can you fix my slow movement?

Accepted Answer

At Garage Door Millis, we understand that a slow-moving garage door is more than just an inconvenience—it can be a safety concern and affect your daily routine. When you call us about slow door movement, we prioritize getting to you as quickly as possible.

For most slow movement issues, we offer same-day service. Our technicians arrive fully equipped with the tools and common parts needed to diagnose and fix the problem on the spot. The most common causes of slow movement include worn rollers, lack of lubrication, misaligned tracks, or issues with the opener settings.

In many cases, we can restore your door to smooth operation within an hour of arriving at your home. If the problem requires parts we don't carry on our trucks (which is rare), we can typically source them within 24-48 hours. For emergency situations where your door won't close properly, we offer 24/7 emergency service with rapid response times.

Our 3-year warranty on all work means you can trust that the repair will last. We don't just apply quick fixes—we address the root cause to prevent future issues.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors, and understanding these can help you identify when it's time to call a professional. Here are the most common causes we see:

**1. Worn or Damaged Rollers**
Garage door rollers bear significant weight and stress. Over time, they can become worn, cracked, or seized. Nylon rollers typically last 10-15 years, while steel rollers may wear out sooner, especially without regular lubrication.

**2. Lack of Lubrication**
All moving parts of your garage door system need regular lubrication. This includes rollers, hinges, springs, and the opener chain or screw. Dry components create friction that slows door movement and accelerates wear.

**3. Track Alignment Issues**
If your garage door tracks become bent, dented, or misaligned, the door will struggle to move smoothly. You might notice the door wobbling or sticking at certain points.

**4. Spring Problems**
Torsion and extension springs counterbalance the door's weight. As springs age and lose tension, the opener motor has to work harder, resulting in slower movement. This is also a safety concern, as worn springs can break unexpectedly.

**5. Opener Settings**
Many modern garage door openers have adjustable speed settings. Sometimes these get changed accidentally, or the opener's force settings need adjustment after component wear.

**6. Electrical Issues**
Voltage fluctuations or wiring problems can affect opener performance. If you've noticed other electrical issues in your home, this might be the culprit.

We recommend annual maintenance to catch these issues before they become major problems. During a maintenance visit, we inspect, lubricate, and adjust all components to keep your door operating at peak performance.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes, Garage Door Millis offers flexible financing options to make your new aluminum garage door installation affordable and stress-free. We believe every homeowner deserves a beautiful, functional garage door, regardless of their current budget situation.

**Our Financing Options Include:**

**0% Interest Financing** - For qualified buyers, we offer promotional 0% APR financing for up to 18 months. This means you can get your new door installed today and pay it off over time without any interest charges.

**Low Monthly Payments** - We work with several financing partners to offer competitive rates and terms that fit your budget. Monthly payments can start as low as $50-75 for many installations.

**Quick Approval Process** - Most financing decisions are made within minutes. Our sales team can help you apply right from your home during your free consultation.

**What's Included in Our Installation Financing:**

- The garage door itself (we carry aluminum, steel, and insulated options)
- Professional installation by our certified technicians
- New hardware and weather sealing
- Opener upgrade (if needed)
- Removal and disposal of your old door
- 3-Year Warranty on All Work

**Why Choose an Aluminum Door?**

Aluminum garage doors are our specialty for good reason. They offer:
- Exceptional durability and rust resistance
- Modern, sleek aesthetics
- Lightweight design that's easier on openers
- Low maintenance requirements
- Good value for the investment

We also offer competitive cash pricing if you prefer to pay upfront. Every quote we provide is transparent with no hidden fees.

Contact us for a free in-home estimate and to discuss which financing option works best for your situation. There's no obligation, and our quotes are valid for 30 days.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once per year. However, if your door sees heavy use (more than 4-5 cycles per day) or you live in an area with extreme weather conditions, twice-yearly maintenance may be beneficial.

**What's Included in Our Maintenance Service:**

- Complete visual inspection of all components
- Lubrication of rollers, hinges, springs, and tracks
- Tightening of all hardware
- Spring tension adjustment
- Safety feature testing (auto-reverse, sensors)
- Weather seal inspection
- Opener chain/belt tension check
- Track alignment verification
- Balance testing

Regular maintenance extends the life of your garage door system, prevents unexpected breakdowns, and keeps your warranty valid. Many issues we find during maintenance visits are minor and inexpensive to fix—but if left unaddressed, they can lead to major repairs or even safety hazards.

Our maintenance plans start at just $149/year and include priority scheduling for any service calls throughout the year.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All Garage Door Millis technicians are fully licensed, bonded, and insured. This is non-negotiable for us because we believe in protecting both our customers and our team.

**Our Credentials Include:**

- Massachusetts Contractor License
- Full general liability insurance
- Workers' compensation coverage for all employees
- BBB A+ accreditation
- IDEA (International Door Association) membership
- Manufacturer certifications from major brands

**Why This Matters to You:**

When you hire a licensed and insured contractor, you're protected in several ways:

1. **Quality Assurance** - Licensing requirements ensure our technicians have the training and knowledge to do the job right.

2. **Liability Protection** - If any damage occurs to your property during our work, our insurance covers it completely.

3. **Worker Protection** - Workers' compensation means you're not liable if a technician is injured on your property.

4. **Recourse** - Licensed contractors are accountable to state licensing boards, giving you recourse if issues arise.

We're happy to provide proof of insurance upon request. Many homeowners don't realize they should ask for this, but it's an important protection—especially for work involving heavy garage doors and electrical components.

Question 6

What brands of garage doors do you install and repair?

Accepted Answer

Garage Door Millis is brand-authorized to install and service all major garage door manufacturers. We're not limited to any single brand, which means we can recommend the best door for your specific needs, budget, and home style.

**Brands We Install:**

- Clopay (Premium and value lines)
- Amarr
- Wayne Dalton
- CHI Overhead Doors
- Raynor
- Northwest Door
- Martin Door
- And many more regional manufacturers

**Opener Brands We Service:**

- LiftMaster
- Chamberlain
- Genie
- Craftsman
- Linear
- Marantec
- And most other brands

**Our Specialty: Aluminum Doors**

While we work with all materials, we specialize in aluminum garage doors. Aluminum offers unique advantages for Massachusetts homes:

- Superior rust and corrosion resistance (important in our climate)
- Lightweight design reduces wear on springs and openers
- Modern aesthetic options including glass panel designs
- Excellent longevity with minimal maintenance
- Good value compared to premium steel or wood options

Whether you need a basic builder-grade door or a custom architectural design, we have options to fit your needs. Our free in-home consultations include samples and color options so you can see exactly what your new door will look like.

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